{"id":187,"date":"2024-06-10T08:15:37","date_gmt":"2024-06-10T08:15:37","guid":{"rendered":"https:\/\/raw.githubusercontent.com\/drfuri\/demo-content\/main\/ecomus\/fashion\/images\/?page_id=187"},"modified":"2026-09-27T13:18:25","modified_gmt":"2026-09-27T13:18:25","slug":"returns-exchanges","status":"publish","type":"page","link":"https:\/\/luminousmedispa.com\/es\/returns-exchanges\/","title":{"rendered":"Returns + Exchanges"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"187\" class=\"elementor elementor-187\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aaabcab lx-sec lx-deco-l lx-deco-r lx-textcard e-flex e-con-boxed e-con e-parent\" data-id=\"aaabcab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3ee3b70b e-con-full e-flex e-con e-child\" data-id=\"3ee3b70b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-19f577fa e-con-full e-flex e-con e-child\" data-id=\"19f577fa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c13b0b3 lx-text elementor-widget elementor-widget-text-editor\" data-id=\"c13b0b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\"><strong>Luminous MediSpa \u2013 Katy, TX<\/strong><\/p><p class=\"isSelectedEnd\">At Luminous MediSpa, we are committed to providing high-quality, medical-grade skincare products that deliver real results. Due to the nature of cosmetic and skincare products, our return and exchange policy is designed to ensure product safety, hygiene, and customer satisfaction.<\/p><h2>1. Eligibility for Returns<\/h2><p class=\"isSelectedEnd\">We accept returns under the following conditions:<\/p><ul data-spread=\"false\"><li>Product must be unopened, unused, and in its original packaging.<\/li><li>Return request must be made <strong>on the same day as the purchase<\/strong>.<\/li><li>Proof of purchase (receipt or order confirmation) is required.<\/li><\/ul><p class=\"isSelectedEnd\">For hygiene and safety reasons, we cannot accept returns on opened or used products unless the item is defective or damaged.<\/p><h2>2. Exchanges<\/h2><p class=\"isSelectedEnd\">We allow exchanges in the following cases:<\/p><ul data-spread=\"false\"><li>You received the wrong product.<\/li><li>The product arrived damaged or defective.<\/li><li>You wish to exchange for another item of equal or greater value (any price difference will apply).<\/li><\/ul><p class=\"isSelectedEnd\">Exchange requests must be submitted <strong>within 2 days of receiving the product<\/strong>.<\/p><h2>3. Non-Returnable Items<\/h2><p class=\"isSelectedEnd\">The following items are non-refundable and non-exchangeable:<\/p><ul data-spread=\"false\"><li>Opened or used skincare products<\/li><li>Products purchased on sale or promotion<\/li><li>Gift cards<\/li><li>Personalized or customized items<\/li><li>Medical treatments or injectable services<\/li><\/ul><h2>4. Damaged or Incorrect Orders<\/h2><p class=\"isSelectedEnd\">If you receive a damaged or incorrect item:<\/p><ul data-spread=\"false\"><li><strong>Contact us within 2 hours of delivery.<\/strong><\/li><li>Provide clear photos of the product and packaging.<\/li><li>We will arrange a replacement or issue store credit, as appropriate.<\/li><\/ul><h2>5. Refund Policy<\/h2><ul data-spread=\"false\"><li>Approved returns will be refunded to the original payment method.<\/li><li>Refunds are processed within <strong>5\u20137 business days<\/strong> after the returned item has been inspected.<\/li><li>Shipping charges are non-refundable.<\/li><\/ul><h2>6. Shipping Returns<\/h2><p class=\"isSelectedEnd\">Customers are responsible for return shipping costs unless:<\/p><ul data-spread=\"false\"><li>The item is defective.<\/li><li>The wrong product was shipped.<\/li><\/ul><p class=\"isSelectedEnd\">We recommend using a trackable shipping method for all returns.<\/p><h2>7. Product Reactions Disclaimer<\/h2><p class=\"isSelectedEnd\">Our medical-grade skincare products are formulated to suit most skin types; however:<\/p><ul data-spread=\"false\"><li>Individual skin reactions may vary.<\/li><li>We recommend scheduling a consultation before purchasing products.<\/li><\/ul><p class=\"isSelectedEnd\">Returns cannot be accepted due to individual skin reactions, but our team will gladly help recommend a product that is better suited to your skin&#8217;s needs.<\/p><h2>8. How to Request a Return or Exchange<\/h2><p class=\"isSelectedEnd\">To initiate a return or exchange, please contact us:<\/p><p class=\"isSelectedEnd\"><strong>Phone:<\/strong> (281) 665-3666<br \/><strong>Email:<\/strong> <a href=\"mailto:info@luminousmedispa.com\">info@luminousmedispa.com<\/a><br \/><strong>Address:<\/strong> 410 W Grand Pkwy S #310, Katy, TX 77494<\/p><h2>Customer Commitment<\/h2><p class=\"isSelectedEnd\">We stand behind the quality of the products we offer and are committed to ensuring every client feels confident in their purchase. Our knowledgeable team is always available to help you choose the skincare products that best fit your needs.<\/p><h3>Your Satisfaction Matters<\/h3><p>Your satisfaction matters\u2014because healthy, glowing skin starts with the right care and trusted products.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-49542d9c e-con-full e-flex e-con e-child\" data-id=\"49542d9c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Luminous MediSpa \u2013 Katy, TX At Luminous MediSpa, we are committed to providing high-quality, medical-grade skincare products that deliver real results. Due to the nature of cosmetic and skincare products, our return and exchange policy is designed to ensure product safety, hygiene, and customer satisfaction. 1. Eligibility for Returns We accept returns under the following [&hellip;]<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-187","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/luminousmedispa.com\/es\/wp-json\/wp\/v2\/pages\/187","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/luminousmedispa.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/luminousmedispa.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/luminousmedispa.com\/es\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/luminousmedispa.com\/es\/wp-json\/wp\/v2\/comments?post=187"}],"version-history":[{"count":6,"href":"https:\/\/luminousmedispa.com\/es\/wp-json\/wp\/v2\/pages\/187\/revisions"}],"predecessor-version":[{"id":9625,"href":"https:\/\/luminousmedispa.com\/es\/wp-json\/wp\/v2\/pages\/187\/revisions\/9625"}],"wp:attachment":[{"href":"https:\/\/luminousmedispa.com\/es\/wp-json\/wp\/v2\/media?parent=187"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}