Luminous MediSpa – Katy, TX

At Luminous MediSpa, we are committed to providing high-quality, medical-grade skincare products that deliver real results. Due to the nature of cosmetic and skincare products, our return and exchange policy is designed to ensure product safety, hygiene, and customer satisfaction.

1. Eligibility for Returns

We accept returns under the following conditions:

• Product must be unopened, unused, and in its original packaging.
• Return request must be made on the same day as the purchase.
• Proof of purchase (receipt or order confirmation) is required.

For hygiene and safety reasons, we cannot accept returns on opened or used products unless the item is defective or damaged.

2. Exchanges

We allow exchanges in the following cases:

• You received the wrong product.
• The product arrived damaged or defective.
• You wish to exchange for another item of equal or greater value (any price difference will apply).

Exchange requests must be submitted within 2 days of receiving the product.

3. Non-Returnable Items

The following items are non-refundable and non-exchangeable:

• Opened or used skincare products
• Products purchased on sale or promotion
• Gift cards
• Personalized or customized items
• Medical treatments or injectable services

4. Damaged or Incorrect Orders

If you receive a damaged or incorrect item:

• Contact us within 2 hours of delivery.
• Provide clear photos of the product and packaging.
• We will arrange a replacement or issue store credit, as appropriate.

5. Refund Policy

• Approved returns will be refunded to the original payment method.
• Refunds are processed within 5–7 business days after the returned item has been inspected.
• Shipping charges are non-refundable.

6. Shipping Returns

Customers are responsible for return shipping costs unless:

• The item is defective.
• The wrong product was shipped.

We recommend using a trackable shipping method for all returns.

7. Product Reactions Disclaimer

Our medical-grade skincare products are formulated to suit most skin types; however:

• Individual skin reactions may vary.
• We recommend scheduling a consultation before purchasing products.

Returns cannot be accepted due to individual skin reactions, but our team will gladly help recommend a product that is better suited to your skin’s needs.

8. How to Request a Return or Exchange

To initiate a return or exchange, please contact us:

Phone: (281) 665-3666
Email: [email protected]
Address: 410 W Grand Pkwy S #310, Katy, TX 77494

Customer Commitment

We stand behind the quality of the products we offer and are committed to ensuring every client feels confident in their purchase. Our knowledgeable team is always available to help you choose the skincare products that best fit your needs.

Your Satisfaction Matters

Your satisfaction matters—because healthy, glowing skin starts with the right care and trusted products.