At Luminous MediSpa, we are committed to providing a smooth and reliable shipping experience for all skincare product orders. Please review our shipping policy below before placing your order.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received. Orders placed on weekends or holidays will be processed on the next business day.

You will receive an email confirmation once your order has been placed, followed by a shipping confirmation with tracking information when your order has been shipped.

Shipping Locations

We currently ship within the United States. At this time, international shipping may not be available. If international shipping becomes available in the future, this policy will be updated accordingly.

Shipping Methods

Shipping options and estimated delivery times are displayed during checkout. Delivery times may vary depending on your location, weather conditions, carrier delays, and other factors outside our control.

Typical delivery estimates:

• Standard Shipping: 3–7 Business Days

• Expedited Shipping: Available at checkout (where applicable)

Shipping Charges

Shipping costs are calculated at checkout based on your delivery address, selected shipping method, and order size.

Promotional free shipping offers, when available, will be clearly stated on our website.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to become available after receiving your shipping confirmation.

Delayed Deliveries

While we strive to deliver orders on time, shipping carriers may occasionally experience delays. Luminous MediSpa is not responsible for carrier-related delays caused by weather, holidays, natural disasters, or other unforeseen circumstances.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. Orders returned due to an incorrect or incomplete address may require additional shipping charges before they can be reshipped.

Lost or Damaged Packages

If your package is lost during transit or arrives damaged, please contact us as soon as possible. We will work with the shipping carrier to help resolve the issue.

If your package arrives visibly damaged, please retain all packaging materials and take photographs before contacting us.

Medical Products & Temperature-Sensitive Items

Some medical-grade skincare products may be sensitive to heat or cold during shipping. While we take reasonable precautions to package products appropriately, temporary exposure during transit does not necessarily affect product effectiveness.

In-Store Pickup

If in-store pickup is available, eligible products will display this option during checkout. Customers will be notified when their order is ready for pickup.

Questions

If you have any questions regarding shipping or your order, please contact us.

Luminous MediSpa

Address: 410 W Grand Pkwy S, #310, Katy, TX 77494

Phone: (281) 665-3666

Email: [email protected]